Privacy Policy

Introduction

Welcome to Mix Sweets UK! We are passionate about delivering a fun and personalised pick-and-mix sweets experience to our customers. Your privacy and the security of your personal data are very important to us. This policy explains how we collect, use, and protect your information when you interact with our website, shop, or services.

Information We Collect

  • Order Details: When you place an order, we collect information such as your name, delivery address, contact number, and email to fulfil your request.
  • Account Registration: If you create an account, we may store your preferences, order history, and contact information to make ordering easier and improve your experience.
  • Cookies: Our website uses cookies to enhance browsing and shopping convenience. Cookies help us remember your preferences, analyse website performance, and personalize content.
  • Reviews and Comments: If you leave product reviews or comments, we collect the data you submit, your IP address, and browser information to help prevent spam and abuse.
  • Contact Forms: Information provided via contact forms may be retained for customer service and follow-up.

How We Use Your Data

  • To process, deliver, and manage your orders.
  • To personalize your shopping experience and offer products that match your tastes.
  • To communicate important order updates, offers, or delivery information.
  • To maintain site security and prevent misuse.

Sharing Your Data

We never sell your personal data. We may share necessary information with payment processors and delivery partners, strictly for fulfilling your order. All partners comply with data protection regulations.

Data Retention

Your data is stored only as long as required for legal, administrative, and customer service reasons. You may request deletion of your account and personal data at any time by contacting us.

Your Rights

  • Access a copy of your personal data (email us at info@mixsweets.co.uk).
  • Request correction or deletion of your details.
  • Withdraw consent for non-essential data use (such as marketing emails).

Cookies and Tracking

You can manage your cookie preferences via your browser settings. Some features of our website may not function correctly without essential cookies.

Third-Party Content

Our website may include embedded content such as videos, maps, or payment gateways. These third parties may collect data independently. Please check their privacy policies if you interact with external features.

Updates to Our Policy

We reserve the right to update this policy to meet legal requirements and best practices. Significant changes will be communicated on our website.

Contact Us

For questions or concerns about your data or this privacy policy, please email us at info@mixsweets.co.uk or use our contact form on the website.