Refund & Returns Policy
Our Promise
At Mix Sweets UK, we strive to ensure every pick-and-mix order arrives fresh and exactly as you requested. If you are not satisfied with your purchase, please read our policy below on how we handle refunds and returns.
Return Eligibility
- Notification Period: You must contact us within 2 days of receiving your order if you wish to request a refund or return.
- Condition: Items must be unused, in original packaging, and in the same condition as received.
- Exceptions: For health and safety reasons, perishable products (including sweets and chocolates) cannot be returned unless damaged or incorrect.
Non-Returnable Items
- Gift cards
- Personalized/custom pick and mix boxes
- Digital/downloadable products
Refunds Process
Once we receive and inspect your return, we will notify you by email regarding approval or rejection. Approved refunds will be processed within 7 business days and returned to your original payment method.
Late or Missing Refunds
- Check your bank or card account regularly.
- If the refund is not posted after 10 days, contact your provider, then reach out to us at info@mixsweets.co.uk for help.
Sale & Discounted Items
Only items purchased at regular price are eligible for refund. Sale items cannot be refunded unless damaged or incorrect on arrival.
Exchanges
If your order is damaged or incorrect, let us know within 2 days. We will exchange it for the same product. Email info@mixsweets.co.uk and include your order number and photos if possible.
Gifts
If an item was marked as a gift and shipped to you directly, you may receive a gift credit for your return. If a gift was not shipped to you directly, the refund will be sent to the original purchaser.
Shipping Returns
- Returns should be sent to our address: 4140 Parker Rd. Allentown, Mexico 0303.
- You are responsible for return shipping costs (unless received incorrectly or damaged).
- We recommend using a trackable shipping service for higher-value goods.
Contact Us
For help with refunds and returns, please email info@mixsweets.co.uk or use our contact page. We aim to resolve all issues quickly and fairly so you can enjoy shopping with Mix Sweets UK!