Shipping Policy

Delivery Areas

Mix Sweets UK ships orders to a wide range of locations, both locally and internationally. If you are unsure whether we deliver to your address, please contact us before placing an order and we’ll be happy to assist!

Order Processing Time

  • Orders placed before 1pm are typically processed and dispatched the same business day (Monday to Friday, excluding public holidays).
  • Orders placed after 1pm or during weekends/holidays will ship on the next business day.
  • Large or custom orders may require extra time; we will contact you if there are unexpected delays.

Shipping Methods & Fees

  • We offer several shipping options, including standard, tracked, and express delivery services.
  • Shipping costs are calculated at checkout according to your order’s size, weight, and destination.
  • Free or discounted shipping may be available for qualifying orders—details are shown at checkout when applicable.

Tracking Your Order

After dispatch, you’ll receive an email confirmation with tracking details (where available). Registered users can check order status in their Mix Sweets UK account dashboard.

Delivery Issues

  • If your order experiences unexpected delays or any issues during shipping, please contact us as soon as possible at info@mixsweets.co.uk.
  • For damaged, missing, or incorrect items, refer to our Refund & Returns Policy for next steps.

Incorrect or Incomplete Address

Please double-check your shipping address before submitting your order. We cannot be responsible for losses or delays due to incorrect or incomplete addresses provided by the customer. Address changes may not be possible once dispatched.

Customs, Duties & Import Taxes

International orders may be subject to customs fees, import taxes, or other local charges. These are the responsibility of the recipient, and we recommend checking your country’s policies before ordering. We’ll always provide accurate documentation to assist with smooth customs clearance.

Contact Us

If you have any questions about shipping, delivery estimates, or special requirements, please email info@mixsweets.co.uk or use our contact page. Our team is here to help ensure your sweets arrive fresh and on time!