Refund policy

Refund & Return Policy

MixSweets is a trading name of TREAT VERSE LTD (Company No. 16935581). We want you to be completely happy with your order. Because we sell food products, some rules are different from other types of goods, and this policy explains your rights. This policy does not affect your statutory rights.

Perishable goods

Our products are perishable food items. For reasons of hygiene and food safety, we are unable to accept returns or offer refunds simply because you have changed your mind. This does not affect your rights in relation to faulty, damaged, or incorrect items (see below).

Damages and issues

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you have received the wrong item, contact us at support@mixsweets.co.uk within 14 days of delivery. Where possible, please include your order number and a photo of the item so we can evaluate the issue and put it right. We will arrange a replacement or a full refund for any item that is faulty, damaged, or incorrect.

Non-returnable items

For food safety reasons, we cannot accept returns of:
- Perishable goods such as sweets, chocolate, and other food items (unless faulty, damaged, or incorrect on arrival)
- Opened or partially consumed products
- Sale items and gift cards

How to start a return

Do not send any item back before contacting us. To report a problem or request a return, email us at support@mixsweets.co.uk. If a return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first contacting us cannot be accepted.

Refunds

Once we have received and inspected your return (or the details and photos of a faulty item), we will let you know whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@mixsweets.co.uk.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We can usually cancel orders that have not yet been dispatched.

Contact

TREAT VERSE LTD
10 Parkfield Avenue, Manchester, England, M14 4HL, United Kingdom
Email: support@mixsweets.co.uk